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IT Support for Schools

Technical information and configuration guides to help your school's IT department configure firewalls and ensure uninterrupted access to Senflow.

Technical Support Contact

For immediate assistance with firewall configuration or access issues

Email Support

info@senflow.co.uk

Phone Support

+44 (0) 7501960691

Response Time: We typically respond to IT support requests within 2-4 hours during business hours (9 AM - 5 PM GMT).

Firewall Configuration

Required settings to allow Senflow through your school's firewall

Domain Whitelist

Add these domains to your firewall whitelist:

Primary Domain
senflow.co.uk
Subdomains
*.senflow.co.uk

Port Configuration

Ensure these ports are open:

Port 443 (HTTPS) - Required
Port 80 (HTTP) - Redirect only

Troubleshooting Common Issues

Solutions for common access problems

Issue: "Site blocked" or "Access denied"

Solution: Add senflow.co.uk to your firewall's whitelist. Check if your firewall has a "Custom" or "Uncategorized" category that needs to be allowed.

Issue: SSL/TLS errors

Solution: Ensure your firewall allows SSL inspection or add an exception for senflow.co.uk. Check that your system's date/time is correct.

Issue: Slow loading or timeouts

Solution: Check if your firewall is scanning HTTPS traffic. Consider adding senflow.co.uk to bypass scanning for better performance.

Issue: Features not working

Solution: Ensure all subdomains (*.senflow.co.uk) are whitelisted. Some features may require access to additional endpoints.

Security & Compliance

Information about Senflow's security measures and compliance

Security Features

  • SSL/TLS encryption (TLS 1.2+)
  • GDPR compliant data handling
  • Regular security audits
  • Secure authentication

Compliance

  • UK GDPR compliant
  • Data Protection Act 2018
  • Education sector standards
  • Regular penetration testing

Need additional help? Contact our technical support team at info@senflow.co.uk

Last updated: 24/11/2025